Appointments

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delays are inevitable. Please realize that we make a sincere attempt to see each client on time. In the event an emergency causes a significant delay, we will reschedule your appointment for a new time.

Fridays and Saturdays tend to fill up quickly, so it is always best to call early and reserve your preferred time. We limit the number of surgeries we perform daily, so if you have a specific day in mind, please call us at your earliest convenience. Declaw surgeries are only scheduled for drop-off on Thursdays due to the pain medications and overnight stays required.

We perform surgery and anesthetic procedures Monday, Tuesday, Thursday, and Friday. If your pet is scheduled for an anesthetic procedure, please withhold food after 10:00p the night before (they are allowed to have water). Most procedures are able to go home that afternoon, but there may be some instances where we recommend your pet stay overnight at the clinic or is transferred to one of the specialty/emergency facilities for overnight care.

Nail trims, Bordetella and Canine Influenza vaccinations (for current patients), and Rabies-only visits do not need an appointment, but we do ask that you call ahead to ensure the appropriate staff members are available.

Non-emergency walk-ins will be seen on a case-by-case basis. We will do our best to work you into the schedule, however we may ask you to return for an appointment at a later time.

For your convenience, drop-off appointments are available. A drop-off means you can bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually, we will ask you to drop off sometime in the morning so our doctor can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is finished, he will give you a call to go over the diagnosis and any treatment(s) and to give you discharge instructions. Drop-off appointments are not available for puppy/kitten vaccinations (see vaccination policy below), and we typically do not offer drop-off appointments for new patients. A drop-off fee will be added to your invoice should you decide to utilize this service.

Vaccinations

For the safety of all animals in our care, we require that all core vaccinations be up to date prior to the patient being admitted for in-hospital care (exceptions may be made for emergency cases). This means that all dogs/cats must have completed a puppy/kitten series and be current on DA2P/FVRCP and Rabies vaccinations before having an elective procedure performed, such as a spay or neuter. Vaccinations must be given by a licensed veterinarian to be considered valid; owner-given or breeder-given (co-op) vaccines are not permissible due to variations in quality, storage, administration, and efficacy.

All dogs and cats over the age of 3 months are required by law to be vaccinated against Rabies. We do offer Rabies-only vaccinations, however, your pet should receive an annual examination as well as other vaccinations and testing depending on its lifestyle. All dogs should be vaccinated against Distemper, Parvovirus, and several other diseases, as well as having an annual heart worm test and monthly heart worm prevention. All cats should be tested for Feline Leukemia and Feline Immunodeficency Virus, and vaccinated against Feline Viral Rhinotracheaitis, Panleukopenia, and Chlamydia, among others. Cats that venture outside should be vaccinated against Feline Leukemia (assuming they test negative).

Prescriptions

If possible, we ask that you request prescription refills 24 hours in advance. This allows us to prepare your prescriptions ahead of your arrival, minimizing your wait at pick-up.

We will no longer authorize prescriptions over the phone to internet or local pharmacies. If you wish to purchase medications through outside pharmacies, you will need to stop by and pick up a written prescription. We will only dispense a written prescription if we have a valid examination and any required testing on file for your pet, and written prescriptions are dispensed at the doctor's sole discretion.

Patient Arrivals

Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet.

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash.

If your pet is displaying symptoms of a highly contagious disease such as parvovirus or kennel cough, we ask that you check with the front desk before bringing your pet into the lobby. Every effort will be made to have an exam room available to minimize contact with other pets in the lobby.

Payment

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, CareCredit, cash and personal checks.